ON SAYING ‘PLEASE’ (ACTIVITY SHEET)

                         ACTIVITY SHEET (ON SAYING ‘PLEASE’)

Q.1 (A) Read the extract and complete the activities given below:                         (12)

The young lift-man in a City office who threw a passenger out of his lift the other morning and was fined for the offence was undoubtedly in the wrong. It was a question of “Please.” The complainant entering the lift, said, “Top.” The lift-man demanded “Top-please,” and this concession being refused he not only declined to comply with the instruction, but hurled the passenger out of the lift. This, of course was carrying a comment on manner too far. Discourtesy is not a legal offence, and it does not excuse assault and battery. If a burglar breaks into my house and I knock him down, the law will acquit me, and if I am physically assaulted, it will permit me to retaliate with reasonable violence. It does this because the burglar and my assailant have broken quite definite commands of the law. But no legal system could attempt to legislate against bad manners, or could sanction the use of violence against something which it does not itself recognise as a legally punishable offence. And our sympathy with the lift-man, we must admit that the law is reasonable. It would never do if we were at liberty to box people’s ears because we did not like their behaviour, or the tone of their voices, or the scowl on their faces. Our fists would never be idle, and the gutters of the city would run with blood all day

A1. State whether the following sentences are true or false and 
       write against them.                                                        (2)

1. Physical assault is acceptable in case of bad manners.

2. Bad manners is an offence in the eyes of the law.

3. Legally, the lift-man was right in his action of throwing 
    the passenger out.

4. We can use violence if someone attacks us physically.

A2. Mention the reaction of the lift-man to the discourteous order ‘Top’
       of the passenger.                                                              (2)

1. ---------------------------------------------------------------------------------------

2. ---------------------------------------------------------------------------------------

A3. Write two reasons, why one should not use violence against other’s 
        misbehaviour.                                                                  (2)

1. ----------------------------------------------------------------------------------------

2. ----------------------------------------------------------------------------------------

A4. Describe in about 50 words how you would respond to the 
       misbehaviour  of your friend.                                           (2)

A5. Language study.                                                              (2)

1. If I am physically assaulted, the law will permit me to retaliate with 
    reasonable violence.      (Rewrite the sentence using ‘Unless’)

2. He not only declined to comply with the instruction, but hurled  
    the passenger out of  the lift.
    (Use ‘as well as’ and rewrite the sentence) 

A6. Vocabulary                                                                       (2)

     Use the suitable prefixes given in the bracket and write the 
     antonyms of the following words.               
      (in, im, il, un, dis, mis, non)

1.violence     X

2. legal          X

3. behaviour  X

4. broken       X

On Saying 'Please' (Page-wise Notes)

                 On Saying 'Please' (Notes)

Page 1

The young lift-man throws the passenger out of the lift because he doesn’t say ‘please’ and so he is fined for it is an offence in the eyes of the law. On the contrary discourtesy is not a legal offence. If a burglar assaults you, you can retaliate with violence and the law permits it. But if someone behaves with bad manners , it is not legally punishable offence.  The writer thinks, the law is reasonable in such case. Otherwise, the people would have used violence against any misbehaviour or bad manners. 

discourtesy : lack of courtesy, rudeness (अवमान)
assault and battery: an attack which includes not only threats but also the actual use of violence (प्राणघातक हल्ला करणे)
retaliate : do something bad to someone who has done something bad to you (बदला)

complainant : one who complains तक्रारदार
assailant : an attacker (हल्लेखोर)
legislate: make a law or laws (कायदे / कायदा बनविणे)
violence : action or feeling that causes damage, unrest etc. (हिंसा)
to box : fight with the fists (closed hands) (ठोसा मारणे)
haughty: having a high opinion of oneself and often a low opinion of others (ठोसा मारणे)

Page 2

Even if one is uncivil or rude, there is no penalty. The law does not compel anyone to say ‘please’. It does not recognises the damage to one’s feeling and therefore no compensation for moral or intellectual damage. As a matter of fact damage to one’s feelings is more painful. If the lift-man had received a kick on shin, he would have forgotten it in a short while but the wound caused to the self-respect last for the whole day. The writer feels that if the lift-man would not have thrown the passenger out, he would have enjoyed balance. One person infects the other with bad manners and the whole world is infected. Bad manners do more to poison in the general life than any other crime. number of people are victim of others ill treatment and no law or religious lessons can cover our private matters and vast area of offences due to bad manners.

              boorish: rude, uncultured (उध्दट)
laceration: (here) a cut or tear (चिरा / घाव)
redress : compensation (मोबदला)
vanity: pride
brooding over : thinking anxiously or sadly about something
equilibrium: balance (समतोल)
bullied: threatened (दादागिरी)
insolent: very rude
calendar: (here) a calendar of causes arranged for trial in court
henpecked : In the control of wife

              black eye : blow on face
endorse : support
morose: unhappy
Decalogue: The Ten Commandments
verdict : judgement

Page 3

Though we are not compelled legally to say ‘please’, our old and sacred practice strongly advises to be civil and for that we should acknowledge the service with ‘please’ and ‘thank you’. These little courtesies keep our life in fine tune. Then our conversation with others will be based on friendly cooperation and easy give and take. So, instead of commanding with superiority, one should ask things and have it with willingness and good-feeling. The writer cites an example of a bus conductor who is rare because many conductors treat passengers rudely and he was different in that sense. The writer expects some civility in bus conductors to make things pleasant for travelling public. He experienced the civility in this bus conductor, when he jumped in the bus and found he had no money in his pocket. He feared that the conductor would certainly get him down thinking him fool and dishonest.

enjoins :  advises strongly

intercourse: communication, conversation
resentment: anger
ordeal: difficult or painful experience

knave – dishonest person

Page 4

But the good conductor asked the writer not to worry and handed him tickets with no ill will. Somehow the writer found a shilling in a corner of his pocket and he paid for the tickets but the incident made him pleased by the kind gesture of the conductor. A few days later when the writer’s toe was trampled by the conductor, it pained him yet he didn’t complain. The writer wondered his inexhaustible patience and cheerfulness. while raining he offered space for the passengers on the stairs; he was considerate for the elderly and the youngsters equally. For a blind passenger, he would assist him to the safe place on the road. For the writer this conductor with good-temper and kindliness was an absolute example of courtesy and good manners.

coppers : coins of low value

cheerfully: happily
squared: settled
trampled on : crushed under feet
countenance : face
treading : putting foot on other’s
assured : told confidently
inexhaustible: unlimited

solicitous: caring or concerned

indulged : involved

Page 5

What struck me ……. but a sound investment.

The conductor behaved politely and with manners to all easily and it specially appealed the writer. There was no show, no exhibition behind his kind gestures. If bad manners are infectious so are good manners. It means if we tend to behave badly with bad people, we are influenced to be good in the company of good people. As Keats says he gets cheerful in happy weather and it is equally true for the good people like the cheerful bus conductor who with his civility, polite nature and friendly treatment not only lightened the spirit of the passengers but lightened his work. His happiness  is not wasteful but  good investment. It means he kept his atmosphere happy always that benefited him to be happy and away from unwanted tension of work and people around.

“I have missed him ………. good-temper and kindly feeling.”

The writer misses the bus conductor as he has changed his route, he must me diffusing happiness there which is rare in this drab world. The Wordsworth can get inspired by the poor leech-gatherer, the writer can certainly write on the bus conductor. The common people should take lessons from good-tempered and kind people though they are in modest profession.

“It is a matter of general agreement ……….. the fellow into the mud.”

It is true that in war situation the general civilities are missing but to make life kindly and tolerable we must get those civilities. We cannot get those civilities back by ‘law’. Although law and police are necessary in some societies lower than standards, law provide protection against physical attack. And violence cannot be the answer against moral offence. In place of physical assault, if the lift-man had reacted in polite manner, he not only would have won over the rude passenger but also over himself. ‘The polite man may lose the material advantage, but he always has the spiritual victory.’ The writer winds up his essay citing the example of Lord Chesterfield who humbly wants to share dry side of the road even to the scoundrel and expects if the lift-man had not behaved rashly, his revenge would have been much sweeter.   

irradiated : (here) spread or produced
uncouth: impolite, unrefined
benediction: a blessing
conciliatory: trying to win friendly feelings  

panegyric: a speech or piece of writing to praise someone highly

lower than the angels: less than perfect

moral affront : moral offence

boor: a rude, insensitive person

commend : tell as piece of advice

On saying 'Please'(Ice Breakers & Brainstorming )

ICE BREAKERS

 List the words of courtesy that we use in our daily life. Discuss them with your partner and explain the purpose of using each.
Words Of Courtesy -  Thank you; Please; Excuse me; You are most welcome; Pardon please; Will you please; It’s my pleasure; May I come in Sir?; Yes, sir; Sorry sir;
of
 Listed below are a few character traits of people. Some are positive traits, while others are not. Tick PRthe ones you feel are desirable.

Characteristic traits	Characteristic traits	Characteristic traits
Conniving Insensitive Sly Humorous P Naïve   Benevolent  P	Aggressive Scheming  Wise  P Egoistic Manipulative Rude	Boastful Humble  P Servile  Territorial Patronising  P Generous  P

Etiquette and manners are very important for a person to live in the society.
Read the following and put them in proper columns.
1. To receive phone calls while you are in a lecture or class.
2. To knock before you enter your Principal’s office.
3. To thank the person who offers you tea or coffee.
4. To be polite and courteous to others.
5. To leave the classroom without the teacher’s permission.
6. To occupy the seats reserved for ladies or physically challenged or elderly
people on a bus or a train.

Appropriate	Inappropriate
1. To receive phone calls while you are in a lecture or class. 2. . To thank the person who offers you tea or coffee. 3. To be polite and courteous to others.	1. To receive phone calls while you are in a lecture or class. 2. To leave the classroom without the teacher’s permission. 3. To occupy the seats reserved for ladies or physically challenged or elderly people on a bus or a train.

BRAINSTORMING
(A1) (i) Form groups and explain the following words with examples. You can take
help of your teacher.

* Humility – Humility is a quality of being humble. It is quality of not being boastful or not showing one’s importance. Someone who takes care of others shows humility.

 * Self-esteem – Self-esteem means to be aware of one’s qualities and strength and appreciate them. If one has self-esteem, one can have his own choice and can take good decisions because he knows his worth and believes it.

 * Gratitude – It is a quality of being thankful.        When you feel gratitude, you're pleased by what someone did for you and also pleased by the results. Unlike indebtedness, you're not anxious about having to pay it back.

* Courtesy - Courtesy is polite behaviour and the showing of proper manners or it is a polite and socially proper act. An example of courtesy is when you shake hands politely when you meet someone and say please and thank you. An example of a courtesy is the practice of saying thank you.             

* Generosity - Someone showing generosity means he/she is happy to give time, money, food, or kindness to people in need. ... When you show generosity, you might give away things or money or put others before yourself. But generosity is about more than cash and stuff. When you're forgiving and gentle to people, you show generosity of spirit.     

* Sympathy -  It is a feelings of pity and sorrow for someone else's misfortune.

 For example - "They had great sympathy for the flood victims"

* Empathy - The ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.

(ii) Have a Group Discussion on the topic ‘The need of soft skills at work
place’. Use the following points.
(a) Written and verbal communication - Good verbal communication and interpersonal skills are essential for collaborating with others, communicating to your supervisor, and speaking with customers or clients. This means speaking clearly, concisely, and loudly (but not too loud), while building a good rapport with your audience.
(b) Ways of interacting with others - 7 Ways to Easily Interact With New People

·        Smile. This sounds very simplistic but if you get used to smiling at everyone you come into contact with, it makes you appear so much more welcoming and open to engage in conversation. ...

·        Make eye contact. ...

·        Display positive body language. ...

·        Make observations. ...

·        Ask great questions. ...

·        Listen intently. ...

·        Embrace rejection.

·       
(c) Creative abilities - Creative ability is defined as the ability to freely present oneself, without inhibitions, limitations or anxiety. It also relates to one's preparedness to function at the maximum level of competence, free from self-consciousness. This ability develops over a person's lifetime and is contextual.
(d) Emotional intelligence Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. ... Social awareness – You have empathy. According to Daniel Goleman , an American psychologist who helped to popularize emotional intelligence, there are five key elements to it:

·        Self-awareness.

·        Self-regulation.

·        Motivation.

·        Empathy.

·        Social skills.

·        Skills such as listening, collaborating with others, presenting ideas and communicating with team members are all highly valued in the modern workplace. Strong soft skills ensure a productive, collaborative and healthy work environment, all vital attributes for organisations in an increasingly competitive world.

·        Soft skills are a combination of people skills, social skills, communication skills, character or personality traits, attitudes, career attributes, social intelligence, and emotional intelligence quotients that enable employees to navigate their environment, work well with others, perform well and achieve their goals ...

(A2) (i) Read the text and state whether the following statements are True or False.
Correct the False statements.
(a) Bitter problems in day-to-day life can be solved by sweet words. - True
(b) Great wars could have been avoided by a little courtesy. - True
(c) Observance of etiquette in a normal situation is important but more important is their observance when the situation is adverse. – (सामान्य परिस्थितीत शिष्टाचार पाळणे महत्त्वाचे आहे पण परिस्थिती प्रतिकूल असताना त्यांचे  पालन  करणे अधिक महत्त्वाचे आहे.) - True
(d) Words like 'please' and 'thank you' help us in making our passage through life uneasy. –

       False

(e) The law permits anybody to use violence, if another person is discourteous. – False

(ii) Select the most appropriate sentences which suggest the theme of the essay.
(a) The essay tells us about courtesy, civility, morality, responsibility and control.
(b) The essay explores the difficulties that can be incurred by an individual when dealing with the

        public.
(c) One can keep one’s peace of mind without having to lower themselves to the level of the perceived

       offender.
(d) People with low self-esteem are generally difficult to work with and they look down upon others

       to get a feeling of superiority.

(iii) (a) Find the reasons for the lift-man's uncivilized behaviour.

               When the passenger enters the lift, he rudely orders the lift-man ‘Top’. The lift-man feels it rather insulting and takes it as a harm to his honour.   He expects that the passenger should use the word ‘Please’ for his service. When the passenger refuses to say ‘Please’, he gets angry and hurls the passenger out.

(b) List the people and their behaviour that made the passenger rude and ill-mannered.

   

      Housemaid à cook à Wife à employerà Liftman à man

(iv) Good manners are required in our daily life for making our social contacts more cooperative and friendly. Illustrate the behaviour of the polite conductor with different people in various situations.

Situation	Behaviour
1. The writer’s sensitive toe was trampled on	The conductor said sorry with an apology and courtesy.
2. In the rainy season dealing with people	He would run up the stairs to give someone the tip that there was “room inside”
3. Dealing with old people	He was as considerate as a son.
4. Dealing with children	with children as solicitous as a father
5. Dealing with young people	He had evidently a peculiarly warm place in his heart for young people and always indulged in some merry jest with them
6. Dealing with a blind man	set him down safely on the pavement. He would call to Bill in front to wait while he took him across the road or round the corner, or otherwise safely on his way.

(v) Discuss and write the impact of good temper and kindliness on the society in the light of the good-mannered conductor.
(vi) 'A modest calling can be made dignified by good temper and kindly feeling'. Explain the statement with examples.
(vii) The service of the police is necessary for the implementation of law in our society. Do you think you require this service for good social environment? Discuss.
(A3)(i)  He committed the crime in broad daylight (not bright daylight or narrow darkness)

 I had a cup of strong tea (not rich tea).
The fast train is coming (not quick train).
Such words or group of words which habitually occur together and thereby convey meaning by association are called collocations. A collocation is a combination of words in a language that often go together.
(a) Find out the words in column 'B' which collocate with the words in column 'A'.

A	B
regular	meal	regular exercise
mid day	concept	midday meal
key	food	key concept
fast	exercise	fast food
try	decorated	try hard
richly	hard	richly decorated
free	jam	free time
traffic	time	traffic jam
social	animal	social animal
wild	justice	wild justice

(b) Learning collocations is essential for making your English sound fluent and natural. Make collocations and use in your own sentences.
Big                              Well
mistake                              dresses
surprise                             qualified

opportunity                      maintained

issue                                  mannered

decision                           educated

failure                               informed

target                                in time

disappointment           behaved           
(ii) Sometimes while using a word in a sentence, we have to change its word class. We can make several more words from the root word. We can make several new words from the root word.
I asked Sumit to                      my pencil for me. (sharp).
I asked Sumit to sharpen my pencil for me.
Now read the following sentences and use the words given in the brackets.
Change the word class and rewrite the sentences.
(a) Leena was eating a very crunchy  apple and obviously enjoying it. (crunch)
(b) This picture looks colourful. (colour)
(c) I’m afraid that your behaviour is just not acceptable. (accept)
(d) I like my elder brother. He is very helpful . (help)

Complete the following table. Put a cross if a word class does not exist.

Sr.No.	Noun	Verb	Adjective	Adverb
1.	absence	X	absent	absently
2.	alarm	alarm	alarming	alarmingly
3.	attraction	attract	attractive	attractively
4.	Ability	enable	able	ably
5.	admiration	admire	admirable	admirably
6.	Agreement	agree	agreeable	agreeably
7.	Application	Apply	applicable	applicably
8.	X	Avoid	avoidable	avoidably
9.	Difference	differ	different	differently

(iii) Register often refers to the degree of formality of language, but in a more general sense it means the language used by a group of people who share similar work or interest, such as doctors or lawyers.
Imagine that your Principal or teacher is coming. When you meet him, you would never say, 'Hey, dude ! What's up?' This is a formal situation, so you would say 'Good morning, Sir'. In every situation, you use an appropriate expression according to the person. The language you use, when you meet someone depends on their age, position etc. There are formal and informal registers in spoken and written  language.
Write appropriate expressions and words which you have to use while facing an interview.
(a) May I come in ?
(b) Good Morning Sir!
(c) Thank you Sir!
(d) Sorry sir
(e)I beg your pardon.

You are writing a letter of complaint. List the proper expressions that you would like to write.
(a) I disagree.
(b) I am sorry to say….
(c) It is proper that …
(d) It is awfully terrible …
(e) I am not ready to accept the fact ….

(iv) Distinguish between a legal offence and a moral offence on the basis of the given text.

Legal offence	Moral offence
Burglary	Rude behaviour
Physical assault	Scowl on the face
Retaliate with violence	Insulting tone in voice
To knock down someone	Bad manner

(v) Find out the meanings of the following phrases. Use them in your own sentences.

(a) give and take -  a compromise where a person gives something in order to get something from someone else. an exchange of views in order to explore an issue or make a decision.

Ex – ‘A good friendship should always have a give and take from both people involved.’

(b) a black eye - to strike someone in the face

Ex. That bully punched him in the face and gave him a bad black eye.

(c) lower than the angels –

(d) to knock someone down – to hit or push someone, especially accidentally, so that he or she falls to the ground: She was knocked down by a bus.

(vi) Find out the words with prefixes and suffixes from the text and write them down.

Prefix	Suffix
uncivil	requirement
unpleasant	reasonable
unfriendliness	punishable
inconvenience	retaliation
inexhaustible	resentment

(vii) Complete the table with polite expressions that we must use in our day-to-day life.

Don'ts	Dos
I want a cup of tea.	I would like to have a cup of tea.
Send me the mail.	Please, send me the mail.
Go away or leave me alone.	Will you please go away and leave me alone.
You are wrong.	Sorry to say but you are wrong.
That's a bad idea.	I am not so sure that’s a good idea.
Your work isn't good.	Your work needs some improvement.

(A4) (i) Edit the given paragraph using a/an/the wherever necessary.
Rakesh is an ideal son who remains devoted to his father as he grows professionally to become a famous doctor. As his father grows old, he takes care to spend time with his father, bringing him tea in the morning and taking him out for a walk in  the evening.

(ii) Spot the errors in each of the following sentences and correct the incorrect ones.
(a) Radha brought pens and distributed them among her five children.
(b) Jayshree and Sujata sat beside each other in complete silence.
(c) His best friend Vijay was blind with one eye.
(d) One could dare to encroach on one’s rights.
(e) She was taken by surprise when she saw the famous Taj Mahal.
(f) It is not possible to change the goods once the sale has been completed.
(g) Dr. Sengupta has been trying to master the craft for the last five years.
(h) The top-ranking candidates will be appointed in senior jobs in banks.
(i) She knows very well what is expected from her but she is unable to perform.
(j) They will put forth a note in this regard for your consideration.

(iii) Read the following sentence.
Santosh purchased a computer. He read the operating manual and followed the instructions.
(a) He linked the monitor, keyboard and printer.
(b) He plugged in the main cable .
(c) He switched on the monitor at the back.
(d) When the light appeared on the screen, he placed the Day Disk in Drive A.
(e) He pushed in the disk until the button clicked out.
(It took about 30 seconds for the computer to load the programme.)
(f) He pressed the Drive button and the disk shot out .
(g) He replaced the Day Disk with the Document Disk.
(h) He pressed function key 7.

Convert these sentences into passive voice by filling in the blanks. The first sentence has been done as an example.
Firstly the monitor, keyboard and printer were linked up. Then the main cable was plugged in. The monitor was switched on at the back. When the light appeared on the screen, the Day Disk was placed in Drive A. The disk was pushed in until the button clicked out . It took the computer 30 seconds to load the programme. The drive button was pressed  and the disk shot out. The Day Disk was replaced with Document Disk. Finally, the function key 7 was pressed. The word processor was then ready to use.