On saying 'Please'(Ice Breakers & Brainstorming )

ICE BREAKERS

 List the words of courtesy that we use in our daily life. Discuss them with your partner and explain the purpose of using each.
Words Of Courtesy -  Thank you; Please; Excuse me; You are most welcome; Pardon please; Will you please; It’s my pleasure; May I come in Sir?; Yes, sir; Sorry sir;
of
 Listed below are a few character traits of people. Some are positive traits, while others are not. Tick PRthe ones you feel are desirable.

Characteristic traits	Characteristic traits	Characteristic traits
Conniving Insensitive Sly Humorous P Naïve   Benevolent  P	Aggressive Scheming  Wise  P Egoistic Manipulative Rude	Boastful Humble  P Servile  Territorial Patronising  P Generous  P

Etiquette and manners are very important for a person to live in the society.
Read the following and put them in proper columns.
1. To receive phone calls while you are in a lecture or class.
2. To knock before you enter your Principal’s office.
3. To thank the person who offers you tea or coffee.
4. To be polite and courteous to others.
5. To leave the classroom without the teacher’s permission.
6. To occupy the seats reserved for ladies or physically challenged or elderly
people on a bus or a train.

Appropriate	Inappropriate
1. To receive phone calls while you are in a lecture or class. 2. . To thank the person who offers you tea or coffee. 3. To be polite and courteous to others.	1. To receive phone calls while you are in a lecture or class. 2. To leave the classroom without the teacher’s permission. 3. To occupy the seats reserved for ladies or physically challenged or elderly people on a bus or a train.

BRAINSTORMING
(A1) (i) Form groups and explain the following words with examples. You can take
help of your teacher.

* Humility – Humility is a quality of being humble. It is quality of not being boastful or not showing one’s importance. Someone who takes care of others shows humility.

 * Self-esteem – Self-esteem means to be aware of one’s qualities and strength and appreciate them. If one has self-esteem, one can have his own choice and can take good decisions because he knows his worth and believes it.

 * Gratitude – It is a quality of being thankful.        When you feel gratitude, you're pleased by what someone did for you and also pleased by the results. Unlike indebtedness, you're not anxious about having to pay it back.

* Courtesy - Courtesy is polite behaviour and the showing of proper manners or it is a polite and socially proper act. An example of courtesy is when you shake hands politely when you meet someone and say please and thank you. An example of a courtesy is the practice of saying thank you.             

* Generosity - Someone showing generosity means he/she is happy to give time, money, food, or kindness to people in need. ... When you show generosity, you might give away things or money or put others before yourself. But generosity is about more than cash and stuff. When you're forgiving and gentle to people, you show generosity of spirit.     

* Sympathy -  It is a feelings of pity and sorrow for someone else's misfortune.

 For example - "They had great sympathy for the flood victims"

* Empathy - The ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling.

(ii) Have a Group Discussion on the topic ‘The need of soft skills at work
place’. Use the following points.
(a) Written and verbal communication - Good verbal communication and interpersonal skills are essential for collaborating with others, communicating to your supervisor, and speaking with customers or clients. This means speaking clearly, concisely, and loudly (but not too loud), while building a good rapport with your audience.
(b) Ways of interacting with others - 7 Ways to Easily Interact With New People

·        Smile. This sounds very simplistic but if you get used to smiling at everyone you come into contact with, it makes you appear so much more welcoming and open to engage in conversation. ...

·        Make eye contact. ...

·        Display positive body language. ...

·        Make observations. ...

·        Ask great questions. ...

·        Listen intently. ...

·        Embrace rejection.

·       
(c) Creative abilities - Creative ability is defined as the ability to freely present oneself, without inhibitions, limitations or anxiety. It also relates to one's preparedness to function at the maximum level of competence, free from self-consciousness. This ability develops over a person's lifetime and is contextual.
(d) Emotional intelligence Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. ... Social awareness – You have empathy. According to Daniel Goleman , an American psychologist who helped to popularize emotional intelligence, there are five key elements to it:

·        Self-awareness.

·        Self-regulation.

·        Motivation.

·        Empathy.

·        Social skills.

·        Skills such as listening, collaborating with others, presenting ideas and communicating with team members are all highly valued in the modern workplace. Strong soft skills ensure a productive, collaborative and healthy work environment, all vital attributes for organisations in an increasingly competitive world.

·        Soft skills are a combination of people skills, social skills, communication skills, character or personality traits, attitudes, career attributes, social intelligence, and emotional intelligence quotients that enable employees to navigate their environment, work well with others, perform well and achieve their goals ...

(A2) (i) Read the text and state whether the following statements are True or False.
Correct the False statements.
(a) Bitter problems in day-to-day life can be solved by sweet words. - True
(b) Great wars could have been avoided by a little courtesy. - True
(c) Observance of etiquette in a normal situation is important but more important is their observance when the situation is adverse. – (सामान्य परिस्थितीत शिष्टाचार पाळणे महत्त्वाचे आहे पण परिस्थिती प्रतिकूल असताना त्यांचे  पालन  करणे अधिक महत्त्वाचे आहे.) - True
(d) Words like 'please' and 'thank you' help us in making our passage through life uneasy. –

       False

(e) The law permits anybody to use violence, if another person is discourteous. – False

(ii) Select the most appropriate sentences which suggest the theme of the essay.
(a) The essay tells us about courtesy, civility, morality, responsibility and control.
(b) The essay explores the difficulties that can be incurred by an individual when dealing with the

        public.
(c) One can keep one’s peace of mind without having to lower themselves to the level of the perceived

       offender.
(d) People with low self-esteem are generally difficult to work with and they look down upon others

       to get a feeling of superiority.

(iii) (a) Find the reasons for the lift-man's uncivilized behaviour.

               When the passenger enters the lift, he rudely orders the lift-man ‘Top’. The lift-man feels it rather insulting and takes it as a harm to his honour.   He expects that the passenger should use the word ‘Please’ for his service. When the passenger refuses to say ‘Please’, he gets angry and hurls the passenger out.

(b) List the people and their behaviour that made the passenger rude and ill-mannered.

   

      Housemaid à cook à Wife à employerà Liftman à man

(iv) Good manners are required in our daily life for making our social contacts more cooperative and friendly. Illustrate the behaviour of the polite conductor with different people in various situations.

Situation	Behaviour
1. The writer’s sensitive toe was trampled on	The conductor said sorry with an apology and courtesy.
2. In the rainy season dealing with people	He would run up the stairs to give someone the tip that there was “room inside”
3. Dealing with old people	He was as considerate as a son.
4. Dealing with children	with children as solicitous as a father
5. Dealing with young people	He had evidently a peculiarly warm place in his heart for young people and always indulged in some merry jest with them
6. Dealing with a blind man	set him down safely on the pavement. He would call to Bill in front to wait while he took him across the road or round the corner, or otherwise safely on his way.

(v) Discuss and write the impact of good temper and kindliness on the society in the light of the good-mannered conductor.
(vi) 'A modest calling can be made dignified by good temper and kindly feeling'. Explain the statement with examples.
(vii) The service of the police is necessary for the implementation of law in our society. Do you think you require this service for good social environment? Discuss.
(A3)(i)  He committed the crime in broad daylight (not bright daylight or narrow darkness)

 I had a cup of strong tea (not rich tea).
The fast train is coming (not quick train).
Such words or group of words which habitually occur together and thereby convey meaning by association are called collocations. A collocation is a combination of words in a language that often go together.
(a) Find out the words in column 'B' which collocate with the words in column 'A'.

A	B
regular	meal	regular exercise
mid day	concept	midday meal
key	food	key concept
fast	exercise	fast food
try	decorated	try hard
richly	hard	richly decorated
free	jam	free time
traffic	time	traffic jam
social	animal	social animal
wild	justice	wild justice

(b) Learning collocations is essential for making your English sound fluent and natural. Make collocations and use in your own sentences.
Big                              Well
mistake                              dresses
surprise                             qualified

opportunity                      maintained

issue                                  mannered

decision                           educated

failure                               informed

target                                in time

disappointment           behaved           
(ii) Sometimes while using a word in a sentence, we have to change its word class. We can make several more words from the root word. We can make several new words from the root word.
I asked Sumit to                      my pencil for me. (sharp).
I asked Sumit to sharpen my pencil for me.
Now read the following sentences and use the words given in the brackets.
Change the word class and rewrite the sentences.
(a) Leena was eating a very crunchy  apple and obviously enjoying it. (crunch)
(b) This picture looks colourful. (colour)
(c) I’m afraid that your behaviour is just not acceptable. (accept)
(d) I like my elder brother. He is very helpful . (help)

Complete the following table. Put a cross if a word class does not exist.

Sr.No.	Noun	Verb	Adjective	Adverb
1.	absence	X	absent	absently
2.	alarm	alarm	alarming	alarmingly
3.	attraction	attract	attractive	attractively
4.	Ability	enable	able	ably
5.	admiration	admire	admirable	admirably
6.	Agreement	agree	agreeable	agreeably
7.	Application	Apply	applicable	applicably
8.	X	Avoid	avoidable	avoidably
9.	Difference	differ	different	differently

(iii) Register often refers to the degree of formality of language, but in a more general sense it means the language used by a group of people who share similar work or interest, such as doctors or lawyers.
Imagine that your Principal or teacher is coming. When you meet him, you would never say, 'Hey, dude ! What's up?' This is a formal situation, so you would say 'Good morning, Sir'. In every situation, you use an appropriate expression according to the person. The language you use, when you meet someone depends on their age, position etc. There are formal and informal registers in spoken and written  language.
Write appropriate expressions and words which you have to use while facing an interview.
(a) May I come in ?
(b) Good Morning Sir!
(c) Thank you Sir!
(d) Sorry sir
(e)I beg your pardon.

You are writing a letter of complaint. List the proper expressions that you would like to write.
(a) I disagree.
(b) I am sorry to say….
(c) It is proper that …
(d) It is awfully terrible …
(e) I am not ready to accept the fact ….

(iv) Distinguish between a legal offence and a moral offence on the basis of the given text.

Legal offence	Moral offence
Burglary	Rude behaviour
Physical assault	Scowl on the face
Retaliate with violence	Insulting tone in voice
To knock down someone	Bad manner

(v) Find out the meanings of the following phrases. Use them in your own sentences.

(a) give and take -  a compromise where a person gives something in order to get something from someone else. an exchange of views in order to explore an issue or make a decision.

Ex – ‘A good friendship should always have a give and take from both people involved.’

(b) a black eye - to strike someone in the face

Ex. That bully punched him in the face and gave him a bad black eye.

(c) lower than the angels –

(d) to knock someone down – to hit or push someone, especially accidentally, so that he or she falls to the ground: She was knocked down by a bus.

(vi) Find out the words with prefixes and suffixes from the text and write them down.

Prefix	Suffix
uncivil	requirement
unpleasant	reasonable
unfriendliness	punishable
inconvenience	retaliation
inexhaustible	resentment

(vii) Complete the table with polite expressions that we must use in our day-to-day life.

Don'ts	Dos
I want a cup of tea.	I would like to have a cup of tea.
Send me the mail.	Please, send me the mail.
Go away or leave me alone.	Will you please go away and leave me alone.
You are wrong.	Sorry to say but you are wrong.
That's a bad idea.	I am not so sure that’s a good idea.
Your work isn't good.	Your work needs some improvement.

(A4) (i) Edit the given paragraph using a/an/the wherever necessary.
Rakesh is an ideal son who remains devoted to his father as he grows professionally to become a famous doctor. As his father grows old, he takes care to spend time with his father, bringing him tea in the morning and taking him out for a walk in  the evening.

(ii) Spot the errors in each of the following sentences and correct the incorrect ones.
(a) Radha brought pens and distributed them among her five children.
(b) Jayshree and Sujata sat beside each other in complete silence.
(c) His best friend Vijay was blind with one eye.
(d) One could dare to encroach on one’s rights.
(e) She was taken by surprise when she saw the famous Taj Mahal.
(f) It is not possible to change the goods once the sale has been completed.
(g) Dr. Sengupta has been trying to master the craft for the last five years.
(h) The top-ranking candidates will be appointed in senior jobs in banks.
(i) She knows very well what is expected from her but she is unable to perform.
(j) They will put forth a note in this regard for your consideration.

(iii) Read the following sentence.
Santosh purchased a computer. He read the operating manual and followed the instructions.
(a) He linked the monitor, keyboard and printer.
(b) He plugged in the main cable .
(c) He switched on the monitor at the back.
(d) When the light appeared on the screen, he placed the Day Disk in Drive A.
(e) He pushed in the disk until the button clicked out.
(It took about 30 seconds for the computer to load the programme.)
(f) He pressed the Drive button and the disk shot out .
(g) He replaced the Day Disk with the Document Disk.
(h) He pressed function key 7.

Convert these sentences into passive voice by filling in the blanks. The first sentence has been done as an example.
Firstly the monitor, keyboard and printer were linked up. Then the main cable was plugged in. The monitor was switched on at the back. When the light appeared on the screen, the Day Disk was placed in Drive A. The disk was pushed in until the button clicked out . It took the computer 30 seconds to load the programme. The drive button was pressed  and the disk shot out. The Day Disk was replaced with Document Disk. Finally, the function key 7 was pressed. The word processor was then ready to use.